Returns, refunds, and disputes.
What happens when an order is wrong, damaged, or not what you expected. Written plainly, because the version that needs a lawyer to read is usually hiding something.
If something arrives damaged or defective
Tell us within 30 days of delivery and send photographs. Photographs are not a hurdle to slow you down, they are how we go back to the factory with something concrete.
We acknowledge every claim within 2 business days and resolve it within 10 business days of receiving your photographs. If the defect is confirmed, you choose: a replacement on the next run, or a full refund of the affected units. Freight on a confirmed defect is paid by EVRSK8, both directions.
Manufacturing defects mean delamination, warping present on arrival, pressing faults, or printing that fails on delivery. Normal wear from riding is not a defect, and neither is a board that has been skated. That is not a loophole, it is the only line that can honestly be drawn on a product designed to be destroyed slowly.
If you simply want to send stock back
Unopened, unused stock decks and grip can be returned within 14 days of delivery. A 15% restocking fee applies, and return freight is paid by the buyer.
Contact us before shipping anything back so the return is expected and can be credited against your account. Unannounced returns are difficult to match to an order and slow everything down.
Custom-printed runs are not returnable. A private-label order carries your artwork and cannot be sold to anyone else. This is standard across the industry and it is the reason we push samples and artwork proofs hard before a custom run goes to press.
Samples
The sample kit is deliberately cheap and non-returnable, because its entire purpose is to be used. Ride it, grip it, put it through whatever test convinces you. If you go on to place a bulk order, the sample cost is credited back in full.
Refunds
Approved refunds go back to the original payment method. Once issued from our side, the time it takes to appear on a statement is set by your bank or card issuer, typically five to ten business days.
Partial orders get partial refunds. If forty decks out of a hundred are affected, forty is what gets refunded, and we say so rather than making you argue for it.
Disputes
If you are unhappy with a resolution, say so directly and it goes back to Caleb personally. There is no escalation tier because there is no support department. That is the advantage of buying from a small operation and it should be used.
We would rather resolve a dispute directly than through a chargeback, and not for the obvious reason. A chargeback ends the conversation, and the conversation is usually where the problem actually gets fixed. Contact us first and give us the chance.
Raising a claim
Email wholesale@evrsk8.com with your order reference, how many units are affected, and photographs. That is enough to start.
Request pricing